Shipping Policy

​

Manuela Cabrales is pleased to offer worldwide shipping for all our products. We provide free shipping on all orders over £500.

 

Processing Time:

• Orders for available styles are processed within 7 business days.

• Please note that processing times do not include transit times. Transit times vary depending on the destination and the chosen shipping method.

• For pre-order items, each product has a different lead time based on its availability and production schedule. Please check the specific product page for estimated delivery times.

 

Shipping Costs:

• For orders under £500, shipping costs will be calculated at checkout based on your location and the shipping method selected.

 

Duties and Taxes:

• Please be aware that duties and taxes are not included in the price of the item. These charges vary by country and are the responsibility of the client. We recommend checking with your local customs office for detailed information.

 

Tracking:

• Once your order is shipped, you will receive an email with the tracking information to monitor your shipment.

​​​

Returns Policy

​

We hope you love your purchase from Manuela Cabrales. However, if you are not completely satisfied with your order, we are happy to accept returns under the following conditions:

 

Return Period:

You may return your item(s) within 14 days of receipt for a refund or exchange.

 

Conditions for Return:

• Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging.

• Please note that we do not accept returns on the following items:

  • Unisize items

  • Accessories

  • Pre-order fabric-by-the-meter

  • Lamps

  • Custom-made products

  • Items marked as final sale

• Returns are accepted only on items with specific sizes (e.g., clothing in various sizes).

 

Return Process:

To initiate a return, please contact our customer service team at [your email/contact information] with your order number and reason for the return. We will provide you with return instructions and a return shipping label if applicable.

Please note that return shipping costs are the responsibility of the client unless the item received was incorrect or defective.

 

Refunds:

Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be issued to your original payment method within 5-7 business days.

For any further inquiries or assistance, please contact our customer service team.